![]() ![]() If you are shipping an item over £50 and we have not arranged return shipping for you, you should consider using a trackable shipping service or purchasing shipping insurance. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he/she will find out about your return.ĭepending on where you live, the time it may take for your exchanged product to reach you, may vary. Once the returned item is received, a gift certificate will be mailed to you. If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Only regular priced items may be refunded, unfortunately sale items cannot be refunded. ![]() If you’ve done all of this and you still have not received your refund yet, please contact us at ITEMS There is often some processing time before a refund is posted. Then contact your credit card company, it may take some time before your refund is officially posted. ![]() If you haven’t received a refund yet, first check your bank account again. Or, if you requested a replacement item we will ship that (if available) to you as soon as possible. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within SEVEN days. We will also notify you of the approval or rejection of your refund/exchange. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Any item not in its original condition, is damaged or missing parts for reasons not due to our error. Books with obvious signs of use, CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.Ģ. There are certain situations where only partial refunds are granted (if applicable)ġ. Please do not send your purchase back to the manufacturer. To complete your return, we require a receipt or proof of purchase i.e. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. Several types of goods are exempt from being returned. We will also ask you whether you want a refund or a replacement. If you want to return an item that has reached you damaged, you must photograph the damages immediately (including to the item and packaging as relevant) and email to us at We will assess the photographs and where we accept that the damage occurred before you received the product, we will advise you how to return your product. If you receive a refund and where we arrange for the return shipping, the costs of return shipping will be deducted from your refund.Ģ. NOTE: Shipping costs are non-refundable for un-wanted items. It must also be in the original packaging. To be eligible for a return, your item must be unused and in the same condition that you received it. If you want to return an unwanted item you should firstly email us at We will advise how and where to return your product. If 30 days have gone by since your receipt of product, unfortunately we can’t offer you a refund or exchange.ġ. This applies whether you change you mind and no longer want what you have purchased or if your purchased items are damaged. Our policy lasts 30 days from the date you received the product.
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